At least three times every week, carters under contract to the Town of Brookhaven Department of Waste Management provide residents of 1-, 2- and 3-family homes with curbside collection of household solid waste.
In instances where the carter is not complying with the contract, a phone call to the Department of Waste Management (451-TOWN) will alert us to the problem. Complaints from residents are recorded in our computerized system and tracked. Carters are notified of each complaint. If a pattern of non-compliance is found, financial penalties are imposed and in severe instances, contracts with specific carters have been canceled. Therefore, if service is not as it should be, we need you to alert us as often as necessary.